Accessing written communications may be difficult for people who are blind or have visual impairments, who have certain cognitive or learning impairments, or who have other related disabilities. Alternative formats such as Braille, large print text, emails, text messages, or other digital formats, or audio recordings are often effective ways of making Marketplace information accessible to these individuals. In instances where information is provided in written form, Navigators should ensure effective communication for people who cannot read the text. Consider the context, the importance of the information, and the length and complexity of the materials.
When planning ahead to print and produce documents, it is relatively easy to print or order the materials in alternative formats, such as large print, Braille, audio recordings, and documents stored electronically. It is also easier to produce these alternative formats with accuracy and within a reasonable time if navigator organizations have established relationships with community organizations that produce materials in accessible formats. (See Resources.)