Methods to Communicate Effectively
Effective communication means that whatever is written or spoken should be as clear and understandable to people with disabilities as it is for people who do not have disabilities. This is important because some people have disabilities that affect how they communicate. It is equally important that standard policies and procedures be modified, and reasonable assistance provided, to ensure that people with disabilities can provide information and answer questions as independently and privately as possible. For example, someone with a cognitive or intellectual disability might require more face-to-face meeting time with the navigator in order to fully understand health plan options than is typically scheduled for consumers seeking information about health insurance through the Marketplace.