The Georgetown University Center on Health Insurance Reforms has released a new issue brief which looks at the consumer assistance experience before, during and after the implementation of the Affordable Care Act. It looked at consumer assistance programs in 12 different states plus DC to see what the needs of consumers were. Not surprisingly, the needs that consumers had during these three distinct time periods changed significantly. The report pinpoints these changing needs and identifies what needs are ongoing. To download a copy of the report, click here. A video addressing some of the key findings in the report can be found here.
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