Last week, the Georgetown Center on Health Insurance Reforms (CHIR) issued a report on the consumer experiences in the federally facilitated marketplaces for 2016 enrollment. The report was based on analysis of the calls received by the Assister Health Resource Center (AHRC) during 2016 open enrollment from November 2015 – January 2016. The report breaks down the topic of the various calls and even includes a chart which shows what months those calls were received in. Topics of the various calls included questions regarding eligibility for financial assistance, data inconsistencies and eligibility for the Marketplace. As a result of their analysis, the CHIR concludes that the data shows that there is still a need for one-on-one consumer assistance and the consumer assistance programs continue to need support. To download a copy of the report, click here.
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