- To strengthen disability literacy among Navigators so they can more effectively communicate with and assist people with disabilities to assess their healthcare insurance needs, eligibility, and options
- To help Navigators identify and provide appropriate accommodations and support that people with disabilities might require when they seek information on healthcare insurance options during face-to-face or telephone encounters
- To assist Navigators to correctly identify issues that are central to healthcare insurance eligibility and needs of people with disabilities and to provide accurate and understandable coverage information, options, and additional referrals